FAQs
What is NeuroPlay Kenya?
NeuroPlay Kenya is an online store offering sensory toys, therapy tools, educational aids, and everyday resources designed to support neurodivergent children — including those with autism, ADHD, and related needs. We exist to make these essential tools more accessible, right here in Kenya.
What does 'neurodivergent' mean?
Neurodivergent is a term used to describe individuals whose brain processes or learns differently from what’s considered typical. This includes children with Autism Spectrum Disorder (ASD), ADHD, dyslexia, dyspraxia, and other developmental or learning differences.
Who are your products for?
Our range is suitable for children with a variety of learning, sensory, or developmental needs. We proudly serve parents, caregivers, educators, therapists, and schools who are supporting these children.
Do you accept pre-orders?
Yes, we do! Pre-orders are available for upcoming stock. Once your item is ready, you’ll be notified, and delivery will follow shortly after.
How long does delivery take?
We offer next-day delivery for orders placed before 5 PM, excluding Sundays and public holidays.
What are your delivery charges?
Delivery charges vary depending on your location and will be clearly shown at checkout before payment.
Can I return or exchange an item?
Yes. See our Return & Exchange Policy below for more details.